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    Contact the GRE® Program

    Important Note: Disclosing Personal Test-taker Information

    ETS Customer Service Representatives are not able to give personal information to anyone other than the test taker, including relatives or friends. Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions, and account history) come directly from the test taker only.

    If you are NOT the test taker, our representatives must limit their assistance to GENERAL information about a test taker's file:

    • Score report mailing dates
    • Yes or no answers to general questions
    • Process payments for outstanding balances

    General Inquiries (Including Help with Your ETS Account)

    For general inquiries, including assistance with signing in to or resetting your password for your ETS Account, contact GRE Services using one of the methods below. Please have the following information (if applicable) available when calling or included in your written correspondence.

    • Name
    • Address
    • Date of birth
    • Test date
    • Registration number
    • U.S. Social Security number (if previously supplied)
    • Telephone number (U.S. residents only)

    Note: To avoid delays, make sure that the information in your written correspondence exactly matches the information you provided when you registered for your GRE test.

    Email:
    Submit Questions and Comments to the GRE Program
    Fax:
    1-610-290-8975
    Phone:
    1-609-771-7670 or 1-866-473-4373 (toll free for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada)
    Monday–Friday 8 a.m. to 7:45 p.m. ET
    (except for U.S. holidays)
    Mail:
    GRE-ETS
    P.O. Box 6000
    Princeton, NJ 08541-6000 USA
    Overnight Mail:
    GRE
    Distribution and Receiving Center
    225 Phillips Boulevard
    Ewing, NJ 08618-1426 USA

    Contact Information for Test Takers in India

    For general inquiries, contact GRE Services using one of the methods below. Please have the following information (if applicable) available when calling or included in your written correspondence:

    • Name
    • Address
    • Date of birth
    • Test date
    • Registration number

    Note: To avoid delays, make sure that the information in your written correspondence exactly matches the information you provided when you registered for your GRE test.

    Email:
    [email protected]
    Phone:

    91-1244517127 or 000-800-100-4072 (toll free for test takers in India)

    Monday–Friday, 9 a.m. to 5 p.m. India Standard Time
    (except for local holidays)

    Contact Information for Test Takers in Korea

    For general inquiries or for help scheduling your testing appointment, contact GRE Services using one of the methods below. Please have the following information (if applicable) available when calling or included in your written correspondence:

    • Name
    • Address
    • Date of birth
    • Test date
    • Registration number

    Note: To avoid delays, make sure that the information in your written correspondence exactly matches the information you provided when you registered for your GRE test.

    Email:
    [email protected]
    Phone:

    1-443-455-5415

    00308131924 (toll free for test takers in Korea)

    Monday–Friday, 9 a.m. to 5 p.m. Korea Standard Time
    (except for local holidays)

    ETS Disability Services

    To request testing accommodations, you must register by mail through ETS Disability Services and have your accommodations approved prior to testing.

    Phone:
    1-609-771-7780 or 1-866-387-8602 (toll free for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada)
    Monday–Friday 8:30 a.m. – 5 p.m. ET (except for U.S. holidays)
    Email:
    [email protected]
    Fax:
    1-609-771-7165
    Attn: GRE — Mail Stop 05Q
    Mail:
    ETS Disability Services
    P.O. Box 6054
    Princeton, NJ 08541-6054 USA

    Computer-delivered Testing Registration

    United States, American Samoa, Guam, U.S. Virgin Islands, Puerto Rico and Canada: To schedule your testing appointment, call 1-443-751-4820 (Prometric®), 1-800-GRE-CALL (1-800-473-2255) or contact a test center directly.

    Mainland China: To schedule your testing appointment, you must register online.

    Hong Kong, Taiwan, and Korea: To schedule your testing appointment, you can register online or contact GRE Services (see General Inquiries above).

    In all other areas of the world: To schedule your testing appointment, contact the appropriate International Regional Registration Center (RRC) directly.

    Test Preparation Materials

    Learn more about GRE® General Test preparation materials.

    Learn more about GRE® Subject Test preparation materials.

    Paper-back versions of The Official Guide to the GRE® General Test, Third Edition (paperback), the Official GRE® Verbal Reasoning Practice Questions Volume, Second Edition and the Official GRE® Quantitative Reasoning Practice Questions Volume One, Second Edition are also available by contacting GRE Services by phone or mail in addition to the ETS store.

    Phone:
    1-609-771-7243 or 1-800-537-3160 (toll free for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada)
    Monday–Friday, 8 a.m. to 5 p.m. ET (except for U.S. holidays)
    Mail:
    GRE-ETS
    P.O. Box 6000
    Princeton, NJ 08541-6000 USA

    Test Question Inquiries

    If you think there is an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, and immediately write to:

    Email:
    [email protected]

    State the following in your letter:

    • name and address of the test center
    • test date and name of the test
    • number and content of the question
    • section in which the question appeared (if it was in the General Test)

    Allow 10 business days for a response.

    Test Center Complaints

    If you have a complaint about a test center, please send a communication to ETS. In your communication, provide a detailed description of the complaint, including the name and address of the test center, and the test date. The communication should be received at ETS no later than seven days after your test date. Allow two to three weeks for a response. If you communicate your complaint only to the test center staff, you will not receive a response from ETS.

    Computer-delivered Tests

    Email:
    [email protected]

    Paper-delivered Tests

    Email:
    [email protected]
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